Please fill out the Return Material Authorization (RMA) Request Form. A Service Center representative will respond to your request within 24 hours. You can Pre-pay your order by providing a PO with your shipment or credit card info below in the comments section.
RMA number provided is valid for 6 months from date of submission.
(Microsoft Excel Required) - Pages are divided by product family, Press Control F to open the search box function, then type in your model number.
If you have any additional questions email us at firstname.lastname@example.org
Normal business hours are 8:00 am - 4:30 pm EST.
Please check that you have completed all of the required fields and that all entries are correct.
Domestic Return Shipments
- When sending by courier ship direct to:
Bird Service Center, 30303 Aurora Road - Solon, Ohio 44139
- For smaller shipments:
Send returns through UPS — United Parcel Service directly to the Bird Service Center.
International Return Shipments [Customs Broker]
All invoices should state "US GOODS RETURNED" and include a Value for Customs.
If being returned for repair or calibration, please state:
"US GOODS BEING RETURNED FOR REPAIR AND/OR CALIBRATION".
Contact your local Nippon Express Office for shipment